Shipping policy

Shipping Policy

Last updated: August 7, 2026

Thank you for shopping with New Atmosfera.

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. In such cases, customers will be notified by email.

Estimated delivery times vary depending on the destination country.

Please note that these are estimated delivery times and are not guaranteed.

Shipping costs are calculated at checkout based on the destination and the selected shipping method.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Tracking information may take up to 24 hours to become active.

New Atmosfera is not responsible for shipping delays caused by:

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping costs may apply if the package needs to be reshipped.

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at contato@newatmosfera.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

If you have any questions regarding shipping, please contact us:

Email: contato@newatmosfera.com

Website: www.newatmosfera.com